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Refund Policy

  • Textbooks may be returned up to two weeks from the first day of classes, or two weeks from date of purchase, whichever is later
  • All other items must be returned within two weeks of purchase
  • All returns must be accompanied with the original receipt
  • All items must be in mint condition
  • Used books must be in resaleable condition
  • Shrinkwrapped packages must be returned with original wrapping intact
  • VIU custom courseware packages are non-returnable
  • Purchases made by cheque are subject to a waiting period for refund