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Refund Policy

VIU Campus Store - Refund Policy

Course Materials for the Spring 2019 Semester

Refunds and/or exchanges for course materials will be accepted for 2 weeks after the start of Spring 2019 semester; specifically you can return and/or exchange course material until 4:30 pm on Monday January 21, 2019.

    The following course materials are not eligible for return at any time:
  • Custom courseware;
  • Activated digital material; Activated digital material;
  • Culinary and medical course supplies.

All course material purchased on or after Tuesday, January 22, 2019 will be non-returnable.

    To be eligible for return course materials must meet the following conditions:
  • Return is accompanied by the original receipt;
  • Packaged items have original packaging intact;
  • Item is in resalable condition.

Non-Course Materials

    Returns and/or exchanges are accepted within 10 business days of purchase provided they meet the following conditions:
  • Return is accompanied by the original receipt;
  • Packaged items have original packaging intact;
  • Apparel has original tags attached;
  • Item is in resalable condition.
    The following items are not eligible for return at any time:
  • Ear buds;
  • Calculators;
  • Eyewear and safety goggles;
  • Gift and phone cards;
  • Personal care items;
  • Clearence merchandise.

PLEASE NOTE

  • Purchases made by cheque are subject to a waiting period for refund.
  • The Vancouver Island University Campus Store reserves the right to reject any return or exchange.