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Return Policy

Return Policy
Course Materials


Returns and exchanges for course materials will be accepted within 2 weeks after the start of the corresponding term.


To be eligible for return course materials must meet the following conditions:

  • Return is accompanied by the original receipt
  • Packaged items have original packaging intact
  • Item is in resalable condition

The following course materials are not eligible for return at any time:

  • Custom courseware
  • Activated digital material
  • Culinary and medical course supplies


Non-Course Materials


Returns and/or exchanges are accepted within 10 business days of purchase provided they meet the following conditions:

  • Return is accompanied by the original receipt
  • Packaged items have original packaging intact
  • Apparel has original tags attached
  • Item is in resalable condition

The following items are not eligible for return at any time:

  • Ear buds
  • Calculators
  • Eyewear and safety goggles
  • Gift and phone cards
  • Personal care items
  • Clearance merchandise


PLEASE NOTE

  • Purchases made by cheque are subject to a waiting period for refund.
  • The Vancouver Island University Campus Store reserves the right to reject any return or exchange.